Terms of Service

Who these terms are with

These terms form a contract between you and Ryan Stephens, trading as KnockFirst, a sole trader based in Southport, England. Email: ryan@knockfirst.co.uk.

Business customers only

KnockFirst is offered to consultancies, contractors and other customers buying wholly or mainly for business purposes. By ordering, you confirm that you are acting in the course of a business and have authority to bind that business. If you are buying mainly for personal use, contact us before ordering. Nothing in these terms limits rights that the law does not allow us to limit.

What KnockFirst provides

KnockFirst Conditions is a B2B information service. We review available public planning sources for recently approved developments whose conditions require specialist pre-start work, such as a CMP, CEMP or CTMP, then deliver selected opportunities with source evidence and a published business contact route.

Each item is an opportunity to investigate, not a tender, instruction to quote or promise that work will proceed. A missing document in a public register is not proof that no consultant has been privately appointed. Always recheck the linked council record before relying on an item or contacting anyone.

Orders and contract formation

You are responsible for supplying accurate business contact and service-interest details. Asking for an example does not commit you to buy. A paid pilot contract begins when payment is confirmed and we accept the order by email or begin delivery. If we cannot accept a pilot, we will cancel it and refund any payment taken.

Membership enquiries

The advertised membership price is £99/month. A membership enquiry does not create a subscription or take payment. Coverage, delivery frequency, billing, cancellation and the applicable subscription terms will be confirmed before you choose to subscribe. The pilot terms below apply to the separate one-off founding invitation.

Founding-pilot price

• Free example: one complete example may be supplied without charge so that you can judge the evidence and format.
• 30-day founding pilot: £49 once for the agreed pilot period and service scope.
• No automatic renewal: the pilot does not renew or create a subscription. Any continuation and price must be agreed separately.

Cancellation and refunds

• You may cancel before the paid pilot begins by emailing ryan@knockfirst.co.uk. If work has not started, any payment taken will be refunded.
• Because the pilot involves time-sensitive, manually prepared business research, payment is not refundable merely because you change your mind after delivery has begun.
• If we do not provide the paid pilot substantially as agreed, contact us so that we can correct, replace or refund the affected service as appropriate.
• If the service is materially defective, contact us first so we can correct, replace or refund it as appropriate. Any mandatory statutory rights remain unaffected.

Licence and fair use

• We give the purchasing business a non-exclusive, non-transferable licence to use each alert or pilot delivery for its own business-development work.
• You must not resell, republish, scrape, bulk-export or redistribute the compiled research or use it to build a competing database. You may share it internally with staff and professional advisers who need it for your business.
• The underlying public records remain subject to their own source terms. KnockFirst retains rights in its selection, filtering, categorisation, presentation and original commentary.

Using lead information lawfully

You decide whether and how to contact a person or business and are responsible for complying with UK GDPR, PECR, preference services and any other marketing rules that apply. Do not assume that publication in a planning record is permission for electronic marketing. Corporate and individual subscribers are treated differently under PECR; verify the recipient type, identify yourself and provide a working opt-out. KnockFirst does not provide legal advice or send outreach on your behalf.

Accuracy and availability

Planning registers and other public sources can be late, incomplete, corrected, blocked or unavailable. KnockFirst uses reasonable care but does not guarantee complete regional coverage, exclusivity, that a provider has not already been appointed, that a project will proceed, or that contacting a lead will result in work. We may temporarily suspend delivery for maintenance or a third-party outage and will use reasonable efforts to restore it.

Liability

We are not liable for lost profits, lost business, lost opportunity or indirect or consequential loss arising from use of the service. Our total liability relating to a pilot is limited to the price paid for that pilot.

Nothing in these terms excludes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Suspension and ending the service

We may suspend or end delivery for non-payment, unlawful use, attempted resale, abuse of the service or a serious breach of these terms. We may discontinue the pilot by giving reasonable notice and will refund any prepaid part we do not provide.

Changes

We may update these terms as the service develops. Material changes affecting an active paid pilot will be notified by email before they take effect. The terms agreed when a pilot begins continue to apply to that pilot.

Privacy

Our Privacy Policy explains how we use personal data. It does not form part of these contractual terms.

Governing law

These terms and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law provides otherwise.