Terms of Service

The service

KnockFirst sends subscribers periodic email digests of commercial planning decisions published on public council registers, enriched with public company information from Companies House, filtered by location and trade. It is an information service: we summarise and link to public records.

Billing

• Packs (£19.99 one-off): paid at checkout via Stripe and delivered by email, usually within the hour. As a business-to-business digital product delivered immediately, packs are non-refundable once delivered; if we fail to deliver your pack, or your patch returns no usable leads, we refund in full.
• Weekly subscription (£49.99/month): billed monthly in advance via Stripe, starting at signup. Cancel at any time from any digest email or by replying "cancel"; cancellation takes effect at the end of the paid month, with no partial refunds.

Fair and lawful use

• Digests are for your business's own use: one subscription per business; don't redistribute or resell the lists.
• You are responsible for how you approach any lead. B2B outreach to limited companies is generally permitted under PECR provided you identify yourself and offer an opt-out; where a record involves an individual (for example a sole trader applicant), stronger protections apply and electronic marketing is your risk, not ours.

Accuracy and availability

Our data reflects what councils publish, when they publish it. Registers occasionally lag, contain errors, or change. We work on a best-efforts basis and don't guarantee that every relevant decision appears, or that every listed decision is accurate. Always verify details via the linked council record before acting. Our liability is limited to fees paid in the preceding 3 months.

Changes

We may update these terms; material changes will be flagged in a digest email at least 14 days before they take effect.

Governing law

These terms are governed by the laws of England and Wales.